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When the Zoom connector is enabled, Glean will help you find and use the Zoom meeting transcripts and their recording links across Search, Chat, and the Home page:
  • Glean Chat can use Zoom transcript content that you have permission to access to answer questions.
  • You can summarize past Zoom meetings from the Calendar widget on the Glean Home page.

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Prerequisites

  • The Zoom connector is installed and authorized by your admin. For more information, see Zoom connector.
  • Your Zoom plan supports cloud recordings and transcription, and cloud recording is enabled in Zoom.
  • Access is permission-aware. Glean will only surface meetings and transcript content you are allowed to access in Zoom.

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How to retrieve meeting information using Glean?

  • Search naturally, for example, “quarterly roadmap review decisions” to see relevant Zoom meetings in your results.
  • Meeting results include a link to play the cloud recording in Zoom and are ranked by relevance alongside your other work content.
  • Opening a Zoom meeting result takes you to the transcript destination in Zoom. Depending on your Zoom configuration, the transcript and recording are hosted and viewed in Zoom.

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Ask questions in Glean Chat

  • Ask questions like “What did we decide about Q1 hiring in last week’s sales leadership sync?” or “Summarize the action items from the customer escalation call.”
  • Chat uses the transcript content you have permission to access and includes citations as usual within Glean.

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Summarize past meetings from Home

  • On the Glean Home page, open the Calendar widget.
  • Select a past meeting to generate a concise summary of key topics, decisions, and action items.
  • For more information, see Calendar widget.

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Limitations

  • Transcript visibility is currently limited to the meeting organizer.
  • Transcript and recording availability depend on your Zoom plan and settings, cloud recordings must be enabled.

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Privacy and security

  • Glean enforces your enterprise permissions and Zoom access controls. Users only see meetings and transcripts they are allowed to access.
  • Connector data is stored in the cloud environment of your organization as per your Glean deployment model.

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Troubleshooting

  • I can not see transcripts I expect:
    • Confirm you were the meeting organizer. Only organizers can access transcripts in Glean today.
    • Check that the Zoom connector is successfully connected and crawled in the Glean Admin Console.
  • I can not authorize the Zoom app:
    • Your Zoom admin may need to approve the Glean Search Crawler for Zoom in the Zoom App Marketplace per your tenant policies.
  • Search results open in Zoom instead of a preview:
    • This is expected, Zoom hosts the transcript and recording. Glean links you to the Zoom destination.

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Additional information