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What is Glean?

Glean provides an Enterprise Generative AI and Search solution connected directly to your company’s knowledge. This solution functions as your own secure AI work assistant. It is tailored to your workplace data to deliver insightful answers and automate tasks across your organization.

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What can Glean do?

You can use Glean to perform the following tasks at work:
  • Quickly find information, summarize documents, draft content, pull meeting materials, make sense of long Slack threads, and more.
  • Chat conversationally to ask questions, iterate, and refine your requests for better answers.
  • Use Agents to automate common multi-step tasks and workflows and explore available Agents from the Help Center navigation.
  • Run Deep Research when you need longer-form, multi-source analysis.
  • Verify answers with source citations so you can trust results and click through to the originals.
  • Work from wherever you are with the browser extension like the sidebar search, address-bar search, new tab page and optional desktop quick chat.
  • Switch to World Knowledge mode when you need information outside your company resources.

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Access instructions

Access may vary by organization. Follow any specific internal steps provided by your admin.

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Step 1: Get started

  • Go to Glean in your browser and sign in with your work account.

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Step 2: Install the browser extension

  • Installing the extension unlocks sidebar search from any page and integrated search in tools like Google Drive, Jira, and Confluence if enabled.
  • Install the browser extension from Glean extension, use the shortcut to open Glean as a sidebar in your browser:
    • Command + J (Mac)
    • Alt + J (Windows)
  • The extension can optionally set Glean as your browser’s New Tab page.

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Step 3: Optional enhancements

  • Get the desktop app for dedicated chat access.
    • Search excels when you know what to look for.
    • Chat excels when you want synthesis or creation.

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Tips & Tricks

  1. When asking a question or prompting Glean, be specific with your instructions. For more information, see Example prompts.
  2. Glean Chat is conversational. Keep the conversation going and ask follow-ups, add constraints, or request edits. For more information, see A Beginner’s Guide to Chat .
  3. If you know which resource you want Glean to use to respond, use the ”@” symbol to tag the resource directly rather than including a URL.
  4. Glean Search and Glean Chat have slightly different capabilities and if one is not giving you the answer you need, explore the alternative to learn which one is better suited to your task.
  5. Enabling New Tab Page and enabling Glean Search for G-Drive, Jira and Confluence. You need to install the extension which allows users to take advantage of several other Glean features, including searching Glean from your URL bar, and using sidebar search from where you can search Glean from any document/website. This helps you to stop losing time switching between apps looking for the information you need. Watch video Glean video for more information.
  6. Use Public Knowledge mode when you need external context beyond the sources of your company.
  7. Explore Agents to automate multi-step workflows and tool-based actions. For more information, see Glean Agents.

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Example prompts

In this video, we demonstrate how to effectively use prompt engineering to maximize the benefits of Glean’s generative AI features. By engaging in specific dialogues with Glean Chat, we show how being clear and detailed in requests leads to more informative and organized outputs.
  • Summarize [tag document] for me. Add a section called “Key Takeaways” with 3 bullet points at the end of the summary.
  • Help me write a product requirements document on [brief explanation about project and its goals]. I want it to include sections called “Context” “Objective” and “Open Questions.”
  • I want to contact the person who is the subject matter expert on [topic] to ask about [describe question]. Who is the best person to talk to?
  • What is [technical terminology]? Explain it to me in simple terms as a non-technical person.
  • I am onboarding onto [project or team name]. I want to get up to speed and understand what’s happening at a high-level. Write a section that describes important historical context I should know, documents that I should read to get started, and people I should talk to.

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Frequently Asked Questions

No, your search history is private.
No, your private information remains private. Glean mirrors the permissions in our connected applications. For example, some Slack channels are private; only members of a private channel will see conversations shared in that channel.
Glean operates under a strict agreement with your organization to ensure that your data is not used for training or testing purposes. Glean also uses LLM models that offer a zero-day retention policy.
Yes! Glean’s answers reference the source materials within our content so you can always check that it is referencing the latest and greatest. For more information, see Citations.
The list of connectors is always evolving and is configured by your admin.
Giving a thumbs up and down button helps improve the quality of your future responses. When you can, leave comments so Glean’s team can investigate.
Glean searches and generates a response based on the specific documents and resources that each person can access, what that person interacts with the most, and more, so answers can vary because the user’s context can vary.
Agents are purpose-built assistants you can select for specific tasks and workflows; Chat is an open-ended conversational interface for asking questions and generating content. Explore available Agents from the Help Center navigation.