Skip to main content

​
Possible error

  • The credentials provided could not be validated.

​
Possible reasons

  • The DocuSign account ID does not match the connected account.
  • The API base URI does not match the DocuSign environment for your account.
  • The OAuth app lacks the required scopes.

​
Possible resolutions

To resolve this error, try one or more of the following resolutions:

​
Verify API base URI and account ID

Confirm that your DocuSign configuration uses the correct API Base URI and API Account ID for the connected account.

​
Check OAuth scopes

Ensure the OAuth app includes all required DocuSign scopes for your integration. For more information, see DocuSign connector. If you continue to see this error, contact Glean Support.