Jira actions

Jira actions let you search, create, and update Jira and Jira Service Management work directly from Glean, so teams can manage tickets without leaving their existing workflows. The Jira action pack includes actions to search Jira with JQL using natural language, create Jira issues, submit requests in Jira Service Management, and add comments to existing tickets, returning structured results in chat or guiding users through required fields when creating new work. Each user connects their own Jira account via OAuth, ensuring actions run with the right permissions and attribution, making Jira Actions an effective way to streamline engineering and IT support processes across agents and the Glean Assistant.

Jira actions are supported only for Jira Cloud instances. Jira Server and Jira Data Center (on‑prem) instances are not supported for actions.

The following are the supported Jira actions that you can use to create workflows using Glean agents.

Assign issue to user

Assigns a single Jira issue to a specific user

Get issue

Retrieves a single Jira issue by its ID or key

Add watcher to issue

Adds a watcher to a Jira issue

Edit issue

Edits a Jira issue

List issue comments

Lists comments on a Jira issue

Search Jira with JQL

Searches for Jira issues using JQL

Create comment

Creates a comment on a Jira issue

Create issue

Creates a Jira issue

Create request

Creates new requests directly to Jira Service Management (JSM) from within Glean

Get all projects

Retrieves a list of Jira projects with optional filtering and pagination

Get current user

Retrieves detailed information about the currently authenticated Jira user

Find users

Searches for Jira Cloud users by account details and status

List boards

Retrieves available Jira boards with filtering and pagination options

Get all users

Retrieves a paginated list of all users from your Jira Cloud instance

Get issue types

Retrieves the list of issue types available in your Jira site